What Others Say

We are a small company (sometimes it’s just Mark), but have been blessed to work with many organizations over the years.  Most of our clients are hesitant to have their names published in a broadcast fashion, but are willing to speak one-to-one with non-competitors.  If you are interested in learning more about the results we’ve delivered, simply contact us and we will be glad to connect you.

Meanwhile, here are some comments from clients and friends:

When Mark worked with our admin team, I was finally able to see how our work, and my management style, had a direct effect on our customer experience and our bottom line.

Community Processing Manager, Community Bank, 2019

Mark understands our total culture, not just the bank’s, but our markets. Not because he’s ever lived here, but because he’s studied the numbers and also talked to the people.”

CEO, Community Bank, 2018

Involving Mark in the planning process helped us to stay on track, plus he truly listened on the needs of all sides.

CEO, community bank, 2017

Mark’s topics and ideas are always current and applicable, plus he gets the audience involved.  So, of course we’re inviting him to speak again this year.

Director, state banking association, 2017

I was impressed with how Mark took the time to talk to our people and understand our culture.  The training session was truly customized to meet our bank’s needs.

Commercial lender, Community Bank 2016

Mark did an excellent job with a difficult topic.  He related to each of us and provided practical, usable advice.

Banker/student, Graduate School of Banking, LSU 2016

FPP helped us to understand that relationships are not just about the personal interaction, but all the ways our customers interact with us.

Retail Banking SVP – 2014

The retail banking group is the biggest contributor to our bottom line, and the E4 model is the center of their strategy.

Community Bank CEO – 2014

“What isn’t tried won’t work.”  Claude McDonald